KBO Enterprises Pty Limited trading as Nordic Travel A.B.N.52169162467
7 /104 Spofforth St Cremorne NSW 2090 Australia +61 2 9904 5424
BOOKING TERMS AND CONDITIONS
These Booking Conditions: All bookings are made with KBO Enterprises Pty Ltd trading as Nordic Travel (herein after referred to as Nordic Travel, we, us and our). Please read these Booking Conditions carefully prior to booking as by booking with us and paying the required deposit both you are and the travellers for whom the booking is made are deemed to have agreed to these Booking Conditions and your booking has been accepted by Nordic Travel on this basis.
Quotes: Any written quote is based on exchange rates at the time of quotation, is subject to availability at the time a booking request is made, and may change without notice, due to exchange rates, fuel surcharges and other elements beyond our control.
Prices: Prices are not guaranteed until full payment as cleared funds is received by Nordic Travel. All prices are in Australian Dollars. As the published prices on the website and all other prices are determined far in advance of departure dates Nordic Travel reserves the right where exchange rate fluctuations of more than 2.0% occur to adjust prices accordingly, at any time up until payment in full has been received. Prices do not include any other fees that may be directly imposed by third parties.
Entrance fees for attractions in Iceland: Some entry fees payable throughout Iceland for attractions including but not limited to natural and historic sites are only payable locally in Icelandic kroner and must therefore be paid by the traveller in cash at the time of entry to the said attraction. Such fees are therefore in addition to any prices quoted by Nordic Travel.
Deposit: Payment of a deposit of a minimum of 25% of the total price of the booking must be paid to Nordic Travel before any booking will be made. This is to take into account the monies Nordic Travel must pay to our suppliers at the time of booking and any cancellation and/or amendment fees which may be incurred or for which Nordic Travel may be liable. Once the booking is confirmed this payment then becomes non-refundable and non- transferable. Certain other travel arrangements and destinations require a higher deposit and have deposit conditions other than those mentioned of which you will be advised at the time of quotation and/or booking. For bookings made less than 90 days prior to the start of arrangements full payment is required before any booking will be made. If we are unable to confirm the booking request we will endeavour to offer a comparable alternative however if there is no alternative, or if the alternative offered is unacceptable, then you will receive a full refund of deposit monies paid.
Final Payment: Final payments for most arrangements are due a minimum of 3 months prior to the date of the start of Nordic Travel arrangements. Certain travel arrangements and destinations require a different timetable for final payment of which you will be advised at the time of quotation and/or booking. For bookings made less than 90 days prior to the start of arrangements full payment is required before any booking will be made. Non-payment by due dates may mean full cancellation of arrangements, plus loss of monies already paid to Nordic Travel.
Amendments: Should a change be requested by you after the booking request has been confirmed, a charge of $100 per change, per person, will apply. Any other fees/charges imposed upon us by outside suppliers as a result of such a requested change will be added to this.
Cancellation by the Traveller: All cancellations must be made by you in writing and such notice is not effective until received by Nordic Travel. Notice must be sent during office hours only (Mon-Fri, 09:00hrs-17:00hrs, Sydney time, not being weekends or public holidays). If some or all portions of the booking are cancelled, fees will apply as follows:
90 days or more prior to the date of start of Nordic Travel arrangements: Loss of whole of deposit
89-45 days prior to the date of start of Nordic Travel arrangements: loss of 50 % of monies paid
Less than 45 days prior to the date of start of Nordic Travel arrangements: loss of 100% of monies paid.
If booked arrangements have already commenced, 100% of the cost is charged. There is no refund for unused services or if portions of the arrangements are missed. Please note that additional Supplier cancellation charges of up to 100% of the price may apply.
Cancellation or Amendments by Suppliers or in other circumstances: If we have to change your booking, or part of it, for reasons beyond our control, (including but not limited to if an airline changes its schedules, a natural disaster or political crisis occurs, a hotelier overbooks hotel accommodation, or an operator cancels a tour), we will notify you and we will endeavour to provide alternative arrangements of the same standard as that originally booked. If the change or changes result in the booking costing more, or otherwise being materially different from that contemplated prior to the change or changes being effected, and in respect of which we have already accepted a deposit or balance of payment, you have the right to ask for a re-arrangement and monies already paid will be refunded, less any charges levied by suppliers. This excludes all taxes or fuel surcharges incurred by our supplier/s until tour/cruise commencement date.
Additional Charges: A charge will apply for the following services (including GST): Minimum Booking: $100 per person for bookings of less than $700 total. Late Booking: $100 per person for any booking made less than 7 days prior to departure from Australia. Document Re-issue Fee: $100 per person for any amendment made which necessitates re-issue of documents (This may be in addition to any other amendment fee charged by our suppliers and passed on to you).
Travel documentation: Travel documents are sent out approximately 2 weeks prior to the date of departure from Australia. However some documents are only made available to Nordic Travel approximately 2 weeks prior to the starting date of those arrangements and accordingly can only be sent upon receipt.
Unused services: Once the traveller has left Australia a refund will not be given for any service or accommodation not used by the traveller due to late arrival, early departure, or by choice. This includes the failure of any transportation to operate as scheduled, or weather conditions being such that activities cannot take place.
Necessary Other Documentation: Passport and visa requirements are the travellers responsibility. Travellers are also responsible for all exit, entry, re-entry, health and other documents required by law, regulations, orders, demands or requirements of the countries visited, transited or returned to. Each person must carry a valid passport (with at least six months validity remaining, from the date of return date to Australia) at all times. For all Russian Travel a valid Visa is compulsory. Nordic Travel cannot accept responsibility for the traveller s failure to ensure that they have correct travel information. See www.dfat.gov.au and www.smartraveller.gov.au for further information.
Travel Insurance: We strongly recommend that prior to booking with Nordic Travel, each traveller purchases comprehensive travel insurance.
Health & Immigration: Travellers should familiarise themselves with any health and/or visa requirements that may be applicable in the areas they intend visiting. See www.dfat.gov.au and www.smartraveller.gov.au
Destination Passenger Enquiries: Nordic Travel makes no representation as to the safety, conditions or other issues that may exist at any destination. International travel advice can be obtained from various sources, including local government, local consular office and the Australian Department of Foreign Affairs and Trade. See www.dfat.gov.au.
Responsibility: The responsibility of KBO Enterprises Pty Ltd trading as Nordic Travel herein called ‘the company’ is strictly limited. Although the company is the principal and takes due care in choosing suppliers, it cannot control them and therefore cannot be responsible for their acts or omissions. All travel services are subject to conditions imposed by these suppliers, who may limit their liability by tariffs, contracts and international agreements. The company acts only as agents for the passengers regarding hotels and transportation, whether rail, motorcoach, private car, boat/ship, aircraft or any other conveyance, sightseeing and other services, and as such, assume no liability for injury, damage, disappointment, distress or frustration, whether physical or mental. Through the act of default of any company or person engaged in conveying the passenger or in result of acts of God, dangers incident to the sea, earthquakes or tremors, volcanic eruptions, fire, breakdown of
machinery or equipment, acts of Government or other authorities, de jure or de facto, wars (whether declared or not), hostilities, bombs, civil disturbances, strikes, riots, thefts, pilferage, epidemics, quarantines, medical or customs regulations, or from any cause beyond the Company control, or from any loss or damage resulting from improper passport, visa or other documents. Nor shall any carrier have to incur liability as a common carrier. The company can accept no responsibility for loss for additional expenses, due to schedule delay or changes, your failure to follow instructions, including but not limited to, check-in and check-out times and baggage handling. The right is reserved to accept or retain any person as a member of any tour, or to change or withdraw the tour as circumstances demand. The tour operator reserves the right to change or re-schedule any tour departure in accordance with airline operating requirements. All rates are based on tariffs in effect at the time the tour was planned, and are subjected to change in the event of adjustment therein. The issuance of tickets and vouchers shall be deemed to be consent to the above conditions.
Brochure Content: Every effort has been made to ensure that the current brochure is accurate at the time of printing and Nordic Travel shall not be liable for any injury, damage or loss caused by any inaccuracy. If for reasons beyond our control, and if we determine in the interest of safety and security or for operational reasons to change the package arrangements, modify or cancel scheduled services and/or accommodation, either in whole or in part we reserve the right to do so, and will endeavour to provide alternative arrangements of the same standard as that originally booked.
Weather Conditions and Natural Phenomena: We cannot guarantee the appearance or quality of weather conditions and natural phenomena described in the brochure, including but not limited to the Northern Lights, the Midnight Sun, snow, ice, waterfalls, geysers and thermal pools and no refund will be given to any traveller due to the non-appearance or quality of same.
Costs Not Included In Prices Shown: All items not marked as Inclusions. Also airfares unless otherwise stated, visa and passport costs, travel insurance, vaccination and medical expenses, excess baggage, airport departure taxes,local government taxes and charges such as bed tax and city tax, laundry, postage, phone calls, fax/email charges, beverages, all items of a personal nature.
Quotes including airfares: quotes including flights are based upon a certain package price class on flight – if this class has sold out the final price may be higher and will depend on the availability of other classes at the time of booking.
GST Provision: GST does not apply to air and land arrangements consumed overseas e.g. coach tours, hotel accommodation, car rental or car leasing. Where applicable Australian GST is included in the prices and charges quoted in this brochure.